Computer Software

In the wake of the tragic shootings that took place in an Atlanta courthouse in 2005, it is unequivocally clear that there is now a widespread effort by numerous counties to significantly enhance courtroom security. Most counties are addressing the security issue through technology, and the type that appears to be implemented the most is video conferencing. Already in use by legal systems throughout the world, video conferencing is revolutionizing the way cases are tried in America today. By simply installing one video conferencing system at the courthouse and another at the jail, incarcerated defendants can participate in all legal procedures without the municipality enduring the costs and dangers associated with jail-to-courthouse prisoner transport.

The monetary savings to a county become clear when one considers that costly resources need to be allocated, such as: several policemen, a vehicle, courthouse security, gasoline and tolls, among others. Depending on several factors, among them the distance of the courthouse to the jail and geographic location, these costs can sometimes reach into the thousands, even for just one trip. Over the course of a year, the result is a hefty bill that video conferencing aims to eliminate. In October of 2003, the Wisconsin Office of Justice Assistance, at the request of the Badger State Sheriff’s Association, which represents sheriff departments in various Wisconsin counties, initiated a study into the possible time and cost-saving benefits of video conferencing. The study revealed a savings of about $2.7 million if all counties used the technology. That data, along with the obvious security benefits, was enough for Wisconsin’s Green County to move ‘full speed ahead’ with video conferencing.

Like many courthouses, Green County’s proposed video conferencing system had been in the planning stages for quite some time and the incident in Atlanta proved to be the spark needed to move the project forward. In an interview featured in an article by Brian Gray of the Monroe Times, Green County Circuit Court Judge James Beer said, “video conferencing is the wave of future. It shows the court is moving into the 21st century.” The equipment will enable doctors to appear at mental health proceedings and people who are serving time in prison to appear remotely. “The benefits are limitless. It saves the county a great deal of money and also increases security here at the courthouse.”

Video conferencing in the court room also has other uses. In Pennsylvania’s Montgomery County, large police departments such as Abington (92 officers) use the technology not only to handle on-camera arraignments for smaller departments in the county but also to digitally process and transmit photographs and fingerprints into criminal databases. In minutes, police can have fingerprints and photographs matched with a defendant’s criminal record. In an interview featured in an article by Harry Yanoshak of the Bucks County Courier Times, Montgomery Deputy Chief John Livingood said, “Because it has such technology, Abington and other large departments serve as a central booking center for defendants. Video arraignments are time savers because defendants never have to leave the police station to see the judge. If we had to take a person to see the judge in person, it would effectively take two officers out of service for at least a couple of hours,” he said, noting the length of time could be longer if the on-call judge is located across the county.

In Montgomery County, police and deputy sheriffs, rarely constables, shuttle defendants to the county prison, said District Judge Paul Leo, whose court in Hatboro has used video conferencing for about two years. While the technology enables a judge to do work from home, that’s not how it’s being used in his courtroom, he said, noting how the courts should remain open to the public, regardless if the proceeding is captured on a computer screen.

Video conferencing equipment manufacturers, for their part, have responded to the demand by introducing a series of products aimed at this sector. TANDBERG, a leading manufacturer of video conferencing products, recently introduced the TANDBERG Justice Package, which is an integrated video solution designed specifically for the courtroom environment. As a component of the Justice Package, the ‘Judicator’ conferencing system allows for simple video and audio control directly from the judge’s bench. The Judicator enables: arraignments, remote visitations, parole and mental-health hearings, depositions, medical appointments, sensitive witness and expert testimonies, attorney consultations, among others.

While manufacturers are providing the product, solution providers such as IVCi are providing the education and support. From courthouses to jails, and prisons to law firms, solution providers, who have been preaching the many benefits of video conferencing, are finally being heard. “Now is the time to introduce video conferencing into your department,” said Robert Swing, president and founder of IVCi, LLC. “It’s the best way to increase your productivity and reduce or eliminate transportation costs while ensuring top-notch communication between all parties involved in the legal process.” Due to recent happenings, it’s becoming clear that this technology has become much easier to justify.

Whether your business is large or small, conference calling is a solution that you have likely used at some time or another for its time saving and relationship building advantages. While you may just think of a call with multiple participants when you hear the word conference call, there are actually quite a few different conference calling solutions available to you. It’s up to you to select the option that best meets your needs.

Among these, the primary types of conference calls are:

- Audio conference calling
- Video conference calling
- Web conference calling

From these primary types of conference call, there is also the possibility to mix and match among them to customize your solution.

Audio conferencing solutions are the oldest among the main three. These can include three phone lines bridged together to create complex outsourced services. It can also mean the lower cost solution of a two-party call, where a speaker phone is utilized in order to let everyone around a table participate in the call with the party on the other end.

This is the type of conference call in which the most people have participated. They can be very effective despite their limitations. This limitation is the same as with any other telephone. For one thing, it means that you can only hear what the person is trying to say, but not actually see it. Also, if anyone is too far from the microphone, or the phone isn’t of very good quality, or even if a person doesn’t speak up enough, then it makes communication difficult. Furthermore, if the phone call is long distance, then at least one of the parties will need to pay the long distance bill – unless an 800, 877, 888, or other toll free number is available.

With video conferencing, you can use a hosted solution to give that added level of professionalism and convenience. Though phone lines, multiple parties are bridged, providing both image and audio. It is the next best thing to actually having the other party in the room. Video conferencing does, however, require you and the other party to have specialized systems and support. These can be very challenging to set up and to use. However, when you compare the costs and lost productivity of video conferencing with that of actual travel, you will find that this is a very cost effective solution.

Web conferencing work their very best when using computer desktop applications that are the same on both ends. They are fantastic options for showing products such as software to customers, or to share spreadsheets and other applications among the different parties involved in the conference call.

Selecting from among these many conference call solutions will hopefully help you to provide the best communication solution with the party with whom you are communicating. In many situations, an audio conference call will do just fine, but when added demonstrations or a visual element is needed, then you can upgrade to video or web conferencing.

It is important to remember that no matter which conference call solution you select, you are choosing it in order to meet your business objectives and those of your company. It’s best to choose the option that meets your needs instead of going with the solution that provides you with more than what you need. It will only be wasteful in the long run if you do otherwise.