Computer Software

We’ve seen this happen before. A new technology promises cheaper and better service.

But when consumers try to take advantage of it, the new “cheaper”, “better” service ends up being a degraded level of the same old thing, and usually for more money when all is said and done.

Think cell phones. Think internet connections.

The problem with cheap new technologies is that they don’t provide sufficient profit to be developed at a mass level. That’s why telcos and cable companies dragged their feet for years before getting serious about broadband internet. Do you remember when 128k connections cost $300 a month? Why give people ten times as much capacity for much less money?

Which brings us to VoIP. There appears to be no incentive at all for the major telco and cable carriers to get into this business yet. Until they find a way to leverage their infrastructures for their own profit in the VoIP business, you can expect them to throw up obstacles. Like tollgate fees. The idea of charging companies like Vonage and Skype for use of the “free” IP network has been floated, and is not likely to go away any time soon.

**Fracturing of the VoIP market**

That leaves companies like Vonage, Skype, and Microsoft to compete at the consumer end of things. They are fighting over who will get the most customers. Just like the cell phone companies, they are using specialized hardware and added services to differentiate themselves from the others.

You can expect they will all be taking a page from the cell phone marketing book. Offer cut rate (or free) hardware to get customers signed up to a long term contract. But the catch is, the hardware will only work with one system. That way customers will not jump ship without thinking twice about investing more money in new hardware.

The strategy was apparent at this year’s Consumer Electronics Show in Las Vegas. Each of the major players unveiled new gadgets that only work with their system: a special Wi-Fi phone for Vonage, speakerphones and USB handsets for Skype, and handsets from Uniden and Philips that only work with Windows Live Messenger.

The dilemma is that the major players in the VoIP business need to generate cash. They hope to do that by tying up lots of customers with exclusive hardware that is not compatible with their competitors. But the risk is they will alienate a lot of the same consumers they are trying to convert.

**Will new handsets make Microsoft a VoIP player?**

Bill Gates announced at CES in Las Vegas in January that Uniden American and Royal Philips will have new VoIP phones available for MSN Messenger users by the time the new VoIP-enabled version of Messenger is available. According to Microsoft, there are 200 million MSN Messenger users worldwide.

The new version of MSN Messenger, called Windows Live Messenger will have advanced VoIP capabilities, and an interface with the traditional phone system through an agreement with MCI.

The handsets available from Uniden and Philips will be cordless dual landline-VoIP phones making them a complete replacement for both traditional phone service and PC to PC services like Skype. The companies hope the three way combination of Microsoft and MCI along with Uniden and Philips will make the MSN Messenger service a leader in the VoIP battle for subscribers.

The new Uniden phone, due out in the spring will be a 5.8GHz unit and will cost in the $ 100 range. The Philips phone will have similar features and price, but will be targeted to non-North American markets. The combination is aimed at putting the Microsoft/MCI service on par with Skype and making it a serious alternative to providers like Vonage.

As with Skype, PC to PC calls will be free using Windows Live Messenger. Microsoft and MCI claim that PC to landline calls will cost only a few cents a minute, and much less than some other alternatives currently being developed.

**Who is Microsoft targeting? Skype or Vonage?**

According to Russel Shaw, writing in the ip telephony blog (http://blogs.zdnet.com/ip-telephony/?p=821), the real target of the Microsoft/MCI project is not Skype, but Vonage and other “pure play VoIPs” like Packet 8, as well as the traditional telcos waiting in the wings to pounce once the market gets going.

Services like Vonage are extremely vulnerable because they rely on the infrastructure of the telcos without paying a surcharge to use it. Those costs are off-loaded to their customers who pay connection charges. But it is almost a certainty that the telcos will not sit idly by while companies like Vonage use the telcos’ own capacity to take away their customers.

That means the “pure play VoIPs” are going to get squeezed between Microsoft/MCI on one hand, and the telcos on the other.

Voice Over IP (VoIP) is the new phone system technology. It’s valued for cheap prices and cost effectiveness. It offers many of the same calling features as regular landline services at typically no extra cost. VoIP allows users the freedom to use their high-speed Internet connection to integrate their phone, audio, video, and web browsing capabilities into one application. Because of these new trends, VoIP providers are adding new products and services daily.

Here is a list and details of the top 7 VoIP providers with costs:

Skype is famous VoIP provider with the slogan, “The Whole World can Talk for Free”. Skype is a free download and users can make free calls via, Skype to Skype. For a fee, you can advance your Skype to Skype Out and make calls to landline phones. Skype In will let your choose your area code and phone number. This way, friends and relatives can call you locally, if you select the same area code. Skype is compatible with the leading operations systems – Windows, Linux, Macs and Pocket PCs.

2. Broadvox Direct

Broadvox Direct VoIP providers offers small business and residential services. Their residential services include the Residential Choice Plus plan for $10.00 per month. The Residential Choice Plus plan includes 100 outbound minutes and unlimited incoming minutes. Their Residential Unlimited Plan costs $30.00 a month and includes unlimited calling anywhere in the US and Canada. The Small Business (SOHO) Regional Plan costs $35.00 per month and includes 1500 monthly minutes in the US and in Canada. The SoHo Small Business Unlimited Plan costs $45 per month and includes unlimited calls in the US and Canada and also includes a free fax line and Yellow Page listing.

3. Vonage

Probably the most well known VoIP providers, you may be surprised to discover that Vonage is also one of the more expensive providers. Vonage offers two plans, residential and small business. Residential users may choose between the Basic 500 plan and Unlimited. The Basic 500 plan offers 500 minutes of talk time for $15.00 a month. The Premium Unlimited residential plan costs $25.00 per month.

The SOHO Basic plan costs $40.00 per month and allows 1500 minutes. The Small Business Unlimited plan costs $50.00 a month and provides unlimited calls throughout the United States, Puerto Rico, and Canada.

4. Dialpad

Yahoo and Dialpad have merged services. There is trend amongst VoIP providers to consolidate their services. Currently, Dialpad offers 3 service plans: Dialpad Monthly 300, Dialpad Monthly 500, and Dialpad USA. The cost for Dialpad Monthly 300 is $7.50, Dialpad Monthly 500 costs $10 and Dialpad USA costs about $12.00/month.

5. Galaxy Voice

Galaxy Voice offers two plans, Residential and Business. Their residential plan costs about $20.00 a month and includes unlimited calling, Voicemail, Caller Id, Call Waiting, Call Return, Three Way Calling, and Call Forwarding. Their business plan costs $40.00 per month and includes unlimited calling, Free Voice Mail, Free Call Transfer, Free Call Forwarding, Free Repeat Dialling, and Free Caller ID block.

6. Packet 8

Packet 8 offers phone and videophone plans. One of the few VoIP providers to offer both services. Their residential plans are the Freedom International and Freedom Unlimited. Both of these plans cost $19/month. Their business plans consists of three different plans. These are the Virtual Office service plans, the Virtual Attendant Service plans, and the Business Phone Service plans. The Virtual office phone plan costs $19 per month, the Virtual Attendant service plan costs $14 per month, and the Business plan costs $35.00 per month.

7. VoIP American

VoIP American one of the biggest VoIP providers and has 3 different plans. These are the VoIP American PBX plan, the VoIP Voice and bVoice plans. The VoIP American PBX plan cost $19.00 a month for a private line and $44.00 a month for unlimited calling. The VoIP Voice Residential Basic plan costs $14.00/month and Residential Unlimited plan costs $29.00/month.

VoIP providers are increasing in number with growing competition amongst the various VoIP providers prices will start to come down even further. The quality of the voice calls is getting better and now video calls is becoming the standard offering by the VoIP Providers. Talk will be cheap!

I thought I’d outline some of the basics of VoIP. I use this service myself and have sold VoIP services to my customers. What I didn’t understand until last night is how much I assume. You see my business is mostly web based so my customers read up on VoIP and have a general understanding of the technology before making a purchase.

What I came across in my conversations last night was that some people attracted purely by the cost really don’t understand what the trade off’s are, what is required and their level of expectation is, in my humble opinion, to high. Now don’t get me wrong, I’m a huge fan of VoIP. However, I understand what’s involved, how to hook it up as well as the pros and cons of using such a service. For me the cost factor did weigh in when comparing the pros and cons to the cost savings. My level of expectation was brought inline with what VoIP can offer me.

Here are some basic assumptions I was guilty of:

1. When using your broadband internet connection for your computer and VoIP a router is necessary.
2. During a power loss the phone doesn’t work unless there is a UPS system in place.
3. ISP goes down, your phone line goes down.
4. Those phone jacks in the house don’t work with VoIP.
5. The phone base plugs into the VoIP converter/adapter box which then plugs into your router. If you want multiple phones in multiple rooms, you will need a cordless phone or cordless phone system. (Multiple handsets)
6. E911 is not automatic. You need to check availability
7. Fax machines may not work
8. There can be call interference (echo). Voice quality is good, but not yet as reliable as POTS lines.

Naked DSL or DSL without phone service is not widely available. As such, if your broadband connection is via DSL you may not be able to use VoIP as your primary phone service. Simply put, if your goal is to switch to VoIP and then cancel your existing phone service, you may loose your broadband connection as well.

During my conversation last night their assumptions were much different than mine. Their assumptions were

1. Existing phone jacks will still work with VoIP
2. My corded phone will still work during a power outage just like they do now.
3. I can send/receive faxes without any issue
4. I can plug my VoIP into any room I want
5. 911 service is automatic. Everyone has this.
6. The quality of calls is as good if not better than POTS lines because after all it’s coming through the internet right?
7. I don’t need any extra equipment – it’s just a phone.

After our discussion they were more educated in what VoIP can and cannot provide for them. In the end they choose not to get VoIP service and that’s OK. A bundled POTS package was more to their liking and frankly fit them much better than VoIP would have.

Yes, I am a fan of VoIP and yes I believe this technology is here to stay. Having said that, I do not think VoIP is for everyone. Some consider routers, cordless phone(s), checking 911 availability, etc. to be a hassle. They just want to use their existing phone and achieve the ‘exact’ same results. Well, VoIP is almost there, but still has a way to go. If the cost savings can outweigh your own pros and cons by all means go for it. If not, wait, watch and read up some more.

Ready to give it a go? Good for you, (hope to see you at our web site). Not yet ready? That’s OK too. (Still hope to see you at our web site for possible cost savings on your traditional POTS line or cellular plan)

Ok, perhaps a shameless plug in that last part. Use our web site, use someone else’s, use a library, do whatever is necessary to educate yourself to make more informed purchasing decisions. It’s better to be a little prepared than completely disappointed especially with something you’ll use everyday such as your phone service.

Why is the regional bell operating companies dropping the rates on their DSL residential service? Easy, to gain more customers. Ok, makes sense. But let’s look a little closer.

First off, VoIP is making a major push into our homes. I for one have 2 lines in my home. One for business and one for home use. I use VoIP on my business line and my local provider on the other. I also use cable broadband access. Not only is it faster, but when the time comes I can switch my home phone to VoIP and not effect my broadband connection. Yes, the government is mandating the use of ‘naked’ DSL or DSL without phone service. Expect that in a few years (maybe).

There’s the first gotcha. Choose the local telco for DSL access and eliminate the possibility of using VoIP as your primary phone line. Yes you can get VoIP as long as you continue your local telephone service as well. Remember, DSL comes into your
home on your phone line. Deactivate your phone line and without naked DSL you disconnect your internet as well.

Remember deregulation of the 80′s? Now the RBOC’s (regional bell operating companies) need to open their territories up to competition. Ok. I was putting together a quote for local/long distance for a small business. Luckily they had no need or want
for internet access. I ran the numbers for both our local RBOC as well as a competitor. The competitors’ prices beat the RBOC’s hands down. But guess what? The competitor is unable to run DSL (even if my customer wanted it). Gotcha again. RBOC’s carry a mighty sword

So, if I stick with my RBOC, I can’t use VoIP as my primary phone service. If I switch to a competitor, I may not be able to get DSL access. Hmmmm conflict or gotcha?

In all fairness, I’ve sold DSL service from RBOC’s as well as other ISP’s. The service is fine. Many of my family members use DSL and are very happy with it. It’s really not the DSL service itself that gets me frustrated at times, but rather the lack of choices. Why not use the lower cost DSL access and VoIP as a primary phone line? Because the large RBOC’s don’t want you to, that’s why. Oh sure the government is getting involved, but we’ll have to wait a few more years. (Maybe longer)

This short article is not intended solely for the informed. Many people are aware of the conflicts, FCC mandates and issues. The lines between phone usage/internet access/television are becoming more and more blurred. Keep a open mind; don’t fall
into the marketing traps of the major players. Understand the impact of your technology buying decisions. One just may effect the other. Go DSL, possibly loose VoIP. Switch to an RBOC competitor and quite possibly loose your existing DSL (or ANY DSL for that matter)

Go for cable internet access? I for one would really like to see the cable companies begin to drop their rates. They offer a good service at faster speeds. Unfortunately with the push for DSL (from come on offers starting at around $17 per month) to standard monthly rates around $21-30 per month, it’s certainly cheaper than cable internet, which is about $42-47 per month.

What I usually tell my customers is to look at the big picture. Not long ago customers wanted high speed internet at the lowest possible cost. Now what I usually tell my customers, friends and family is to also evaluate their phone usage as well.

One purchase can affect the other. If there is no pressure or need or want to convert to VoIP, then broadband DSL should be just fine. Then there’s the people with teenage kids or kids in college. Their phone bills tend to be higher. In some cases the cost may be much higher. If VoIP is going to be on their horizon, then I would recommend staying away from DSL. Do the math. Yes, you may pay a higher per month cost for cable internet service (say $20 a month more) but what would you save on your phone bill by using VoIP? If your phone bill is $40 a month, which you cut to $20 a month using VoIP, it’s a wash. The extra savings on the phone bill offsets the higher cost of internet access. If your phone bill is higher, then you start to save more money.

Unless you live in a bubble, you have probably been hearing allot of buzz lately about something called Voice Over IP (VoIP). Perhaps you have heard that you can use VoIP to get cheap or free long distance calling, even Internationally. The good news is that this is true!

VoIP, which stands for Voice Over Internet Protocol is an exciting synergy between computers and telephony, but don’t let that scare you. VoIP is just as easy to use as any ordinary telephone. So, you have heard the buzz and perhaps you are curious about taking the plunge and getting set up with VoIP service. Being so new, VoIP is still somewhat shrouded in mystery. Help is here! In this article we will answer several common questions most people have about VoIP Service and help clear up the confusion about the technology and how it can work for you.

What Exactly is VoIP (Voice Over Internet Protocol)?
VoIP is a new technology that makes use of your broadband connection to route your telephone calls over the internet, rather than using the traditional analog telephone lines. This has proven to be a very efficient and cost effective way to place phone calls to anywhere in the world.

Who Can I call?
This depends upon your service provider. There are a few different flavors of Voice Over IP Service. Most of the larger VoIP service providers you see advertised to the consumer market (such as Vonage, BlueSky, etc..) work just like your existing phone and enable you to call any phone, anywhere.

What’s It Going To Cost?
The cost for this service varies depending on the provider and the service plan you select. Currently, most service providers have plans that cost in the $10 – $25 monthly, which is considerably cheaper than ordinary phone service. Keep in mind that this service includes long distance calls. Usually, you can choose from several plans that vary in cost depending on the level of usage you desire. Most companies also offer an unlimited plan that includes unlimited long distance calls.

You will also be plesantly surprised to find that many services such as caller id, call forwarding, call waiting, three way calling, and even voice mail features often come standard with most VoIP plans. Another great benefit is that as it currently stands (in January 2006), the Government does not apply a tax to your VoIP service, unlike the additional taxes and fees that are applied to your standard phone bill. This can amount to a substantial savings alone, but this may only be a temporary benefit. As VoIP gains in popularity, it is more than likely that the Government will find a way to tax that as well.

Do I Need “Special Stuff”?
This depends on the provider, once again. One thing that you must have is an always on broadband internet connection. This means DSL or Cable Internet, for home users. Depending on whom you get service with, you will likely have to connect just regular phone to an adapter, or maybe purchase a special phone to use with the service. Check for specials before you sign up, sometimes the equipment is given away for free to encourage you to sign up. Regardless, the investment in hardware for home users of VoIP is very minimal, if it costs you at all.

Can I call 911?
You need to check with the provider to ensure that they do indeed provide this functionality. That said, in May 2005, the US Government ordered all interconnected VoIP Providers to provide 911 functionality to their subscribers.

Sounds… Too Good, What’s the Catch?
Well, there is a minor catch which is that if your internet goes out, so does your phone. This isn’t usually too big of a problem, however as most modern broadband ISPs do a great job of maintaining reliable service.

Where Do I Find VoIP Providers?
Usually, it is not important that you find a local provider just as long as the provider you choose is based in the same country. Therefore, the internet is a very valuable resource for finding and comparing VoIP providers.

Which one Do I choose?
The VoIP provider that you choose is a personal choice, as they all tend to work slightly differently. What sounds the most feasible for your setup and usage requirements is the best choice for you. Do keep in mind that this is a rapidly maturing technology and that changes are occurring all the time. You will want to choose a company that you feel will be able to provide you reliable service in the future.

What is VoIP phone service?

VoIP phone services let you replace your traditional landline phone with one that connects over the Internet. Today, your phone works on what is called the Public Switched Telephone Network (PSTN), a private network that reaches into your home through the standard phone jacks in the wall.

With VoIP services, your phone connects to the Internet over your cable or DSL modem. To do this, VoIP service providers bundle a small device, called a telephony adapter that plugs into the broadband modem and translates the electrical pulses from your phone into IP packets that travel over the Internet. The way you use your phone is the same, even though the network underneath changes.

What makes it so popular?
What made VoIp phone service gain so much attention is MONEY. Internet telephony is cheap. A local and long distance dialling package can cost as little as $19.95 a month. You won’t find any mainstream, traditional calling plans that meet these rates.

What do you need?
To set up your VoIP, you just first need a reliable broadband Internet connection. If your cable or DSL service cuts out even occasionally, you need to stay away from VoIP services. Every time your Internet access hiccups, so will your phone service.

Second, you will need to install the telephony adapter (TA), which comes with the service. Using a standard phone jack, you can plug your existing home phone into the TA, and then plug the TA into your cable or DSL modem using a standard network cable.

Who should you sign up with?
To answer the question of to whom you should sign up with, many providers offer limited national coverage, so the first order of business is to hunt down a provider that offers local area codes and phone numbers in your location. For example, I’m a big fun of AT&T’s CallVantage, but the service lacks 802 area codes for Vermont. So I will use Vonage.

You should also consider up-front cost in the form of activation fees and penalties for disconnecting a service. For instance, Lingo, Packet 8, and VoiceWing, all charge $40 to $60 if you cancel the service within the first 12 months.

How do you know who is reliable?
Brand names like AT&T CallVantage and the new Verizon VoiceWing probably offer the best assurance that the service won’t disappear. But there’s a parade of VoIP startups, ranging from the well-established Vonage and long-running Packet 8 services, to up-and-coming offerings like Lingo, VoicePulse, and Broadvox. If it’s assurance you want, go with the biggest. And right now, the biggest are Vonage and CallVantage.

Another thing to consider is what happens if the VoIP provider goes out of business. Traditional telephone service is highly regulated, but VoIP providers are popping up all over the place in a laissez-faire marketplace. Should your provider go under, it’s quite likely you’ll lose access to your phone number (in addition to your phone service). There simply isn’t a mechanism for recovering from such an issue yet.

What’s the best way to switch?

If you’re able to, adopt VoIP for a second line, a home office or kids’ phone, for example. That way you won’t be in deep trouble should the service go south on you. And you’ll get a very good feel for all the quirks that Internet phone services can bring. If you are happy with the second line after three months or so, it’s probably safe to switch your primary line over.

Voice-over Internet protocol (VoIP) services are certainly becoming more and more popular and for the most part it’s because they are a quality alternative to traditional landline and cell phone based calling plans. I’m no prophet but the future of the technology and how people make phone calls is definitely pointing towards VoIP.

As is the case with most new technologies trying to decipher through all the hype and claims is a daunting task indeed and with companies popping up left and right to grab their share of this ever increasing pie, it gets more challenging by the day.

So what do you do? Well, on the positive side, virtually all of these new web-based phone services (VoIP) are packed with features, including unlimited local and long-distance calls and yet, they cost less than most traditional plans. Another plus is how simple they are to set up. Most simply require that you plug your regular phone into an adapter connected to your computer.

Of course, what is and what isn’t essential in any plan is debatable but a few “essentials” you may want to consider when choosing which VoIP provider to go with are outlined below.

Connection Compatibility
One of the few VoIP requirements is a high speed connection but with the ever expanding reach of broadband into all parts of the country access to a high speed connection is no longer restricted to just the major metropolitan areas. That being said, all high speed connections don’t provide enough performance to handle IP calls, so before you start researching different service plans you should take a look at Test Your VoIP (http://www.testyourvoip.com) to see if your connection is up to snuff. The test is free and it should take less than 30 seconds.

Assess Your Calling Needs
You need to ask yourself a few questions before you go out and select a provider because if you don’t know what you’re looking for it’s pretty difficult to find it. A few questions you should consider are: What do you want most out of your phone provider? Are you looking to just cut costs?

A basic plan that offers a bunch of long-distance minutes is extremely inexpensive and if that’s all you care about perhaps that’s the route you should take. On the other hand, if you want business flexibility you should consider a small business package that costs more, but adds services like conferencing, a separate fax line, even an 800 number.

Want to take it on the road? Vonage (http://www.vonage.com) and others offer “soft phone” services, which let you make and receive calls on your PC. Another option to consider is where you place the most calls. If you make a ton of international calls, you might want to consider one of the smaller players like Lingo (http://www.lingo.com), Broadvoice (http://www.broadvoice.com) or CingUCel (http://www.cingucell.com) that offer unlimited dialing to select countries. Another nice VoIP feature is that most providers treat calls to Canada as domestic long distance. Determine where you call the most and then match the most appropriate service to your needs.

Feature Comparison
Virtually all VoIP service packages will exceed the minimal call waiting and voice mail bundles of traditional phone services. One example, CallVantage (http://www.usa.att.com/callvantage/index.jsp?) from AT&T may cost a bit more than some but it includes a useful call forwarding capability that will try to find you by ringing up to five different phone numbers when you aren’t home.

You’ll have to decide after shopping around whether you feel comfortable going with one of the smaller startups or if you should stick with one of the big players. With the big players you’ll usually pay $5 or $10 more per month more for the “peace of mind” of a well-known brand name like AT&T or Vonage (http://www.vonage.com) which are currently the two largest VoIP providers in the market.

Verizon VoiceWing (http://www22.verizon.com) is fairly new to this ever increasing niche but with its merger with MCI it operates under one of the biggest brands in the telephony world. Once again, it’s clearly up to you and your comfort level but if a service has fewer than 100,000 subscribers, you may want to look closely before jumping in.

Cold Turkey
Like all new technology VoIP continues to improve and the result is better call quality and service levels but switching cold turkey may not be the best idea. With many providers offering 30-day money back guarantees (always read the terms carefully) you can test the waters and ease into the transition. Initially, you may want to consider switching to VoIP on a second line and then, if you’re happy, make the full transition.

Unless you’ve been residing in a cave for the last few years, you’ve probably at least heard the word “VoIP” even if you didn’t understand what all the excitement is about.

VoIP stands for “Voice over Internet Protocol” and it’s going to change the way you think about making long distance phone calls. Basically, VoIP technology turns analog audio signals (like the sounds you hear when talking on your regular telephone) into a digital signal (which is then transmitted over the Internet.) And so why is VoIP revolutionizing the industry? Because it means that by acquiring your hands on some of the free software that’s available right now, you can completely bypass your telephone company, and start making long distance phone calls for free!

Here’s what’s got the phone companys buzzing: This revolutionary technology has the ability to totally change the phone system of the entire world! Maybe you’ve seen television commercials for one of the pioneers of VoIP – Vonage. Vonage brands itself as the “broadband telephone company”, and offers enticing perks to customers who switch to its service, like low-cost 800 numbers, very cheap international rates (fees are waived from the American to Canada, and how about .03 cents a minute to call Paris?) But Vonage isn’t the only company who is interested. AT&T is setting up VoIP calling in several areas of the United States and there are other major players on the scene as well, such as Skype, who is relying on viral advertising to get the word out.

One of the really interesting thing about VoIP is that there’s not just one way to make a call. There are actually three:

ATA – is the most normally used VoIP method right now. Using the ATA (analog telephone adaptor), you connect your regular telephone to your computer or Internet connection. The ATA is an analog-to-digital converter and it takes the analog signal from your phone and converts it into digital data and transmits it over the Internet.

This is how Vonage does it, and AT&T ‘s CallVantage will be doing it. The ATA is free with their services. And utilizing an ATA is so simple that anyone can do it. Open the box, plug the cable from your phone into the ATA instead of the wall socket, and you’re set. Depending on your computer, and where you live, and what type of Internet connection you have, you might have to also install the software onto your computer, but even my grandmother knows how to do that these days.

IP Phones – They look just like the phones we’re used to. They have a handset, cradles and buttons. But an IP phones use an RJ-45 Ethernet connector instead of the standard RJ-11 phone connectors. It connect directly to your router and all the hardware and software is already built inside to handle your IP calls. Look for Wi-Fi IP phones to be available in the near future, which will allow you to make VoIP calls from any Wi-Fi spot. (Can you see the power of that? Just take your IP phone with you when you travel, and stop in at any Internet café, hotel or other location where you can use your Wi-Fi laptop, and you can “phone home” wherever home happens to be!

Computer-to-Computer. This is arguably the easiest way to use VoIP. Not only do you not have to pay for long distance calls, there are several companies that are offering free or low-cost software right now for you to make use of the VoIP technology. All you need is the software, a microphone, speakers a sound card and a broadband or cable DSL Internet connection, and your loved ones sound as if they’re in the next room. And, except for your normal monthly ISP fee, there is no charge for any computer-to-computer call…no matter how far.

And guess what? Chances are, you’ve already been using the VoIP technology without even being aware of it, any time you’ve made a long distance telephone call recently. Many of the major phone companies are already using VoIP technology to reduce their own bandwidth . It’s a simple matter of routing thousands of phone calls through a circuit switch and into an IP gateway. When received on the other side of the gateway, the calls are decompressed, reassembled and routed back to a local circuit switch.

IP telephony is the wave of the future. It makes sense in terms of ROI, from both an economic and infrastructure point of view. It may take some time, but eventually all of the current circuit-switched networks that are in use in todays world will be replaced by packet-switching technology. More and more businesses are already installing VoIP systems. And as the technology makes our way into our everyday language our lives, and our homes, it will continue to grow in popularity.

According to Forrester Research, they predict that nearly 5 million U.S. households will have VoIP phone service by the end of 2006. The 2 biggest advantages for home users so far are price and flexibility.

There are some advanced features that make VoIP something worth looking into. With some carriers, professional people can set up call-filtering options, and actually have some control over how calls from certain numbers could be handled. For example, you can: · Forward the call to a particular number · Send the call directly to voicemail · Give the caller a busy signal · Play a “not in service” message · Send the caller to a funny rejection hotline

With most VoIP services, you can also check your voice mail on the Internet, or attach messages to an reach that is sent directly to your computer or handheld. (By the way, if you’re interested in any of these features, not all VoIP companies are created equal, so do a little shopping around first, because prices and services do vary).

The 2nd benefit that makes VoIP so attractive for home and small business users is the flexibility. Using VoIP you can make a call anywhere you can get broadband connectivity. Since the IP phones or ATAs broadcast information over the Internet, they can be administered by any provider. For business travelers, this means they can take their phone or ATA with them on the road, and never miss a home phone call!

In a way, VoIP is just a “better mousetrap.” But it looks like it’s one mousetrap that’s here to stay.

James Johnson, the author of this article, discovers and presents information so you can become knowedgeable, in the subjects you are searching for. I hope you find this article helpful. For more information on VoIP go to http://1st-in-voip.info or VoIP Service Provider

Voice over Internet protocol (VOIP) is not a new phenomenon. It has been around the business community for many years. But it’s increasing popularity among average citizens looking for more affordable and technology-driven options in long distance telephone service is becoming quite the phenomenon. As with any “new” technology on the forefront, often the excitement of getting the product out and available to the public precludes any real consideration for issues such as security flaws. And the consumers often don’t consider such problems until it is too late, like when they have fallen victim to a hacker. Just as traditional telephone systems are vulnerable to breaches in security, VOIP has its own, more complex security issues.

There has been very little implementation of VOIP security systems to date. More than likely, this is because there has been no really dangerous attack on an IP system yet. Most customers of VOIP are likely more interested in cost and quality than security at this point, have not heard of any notable attacks. Waiting for that to happen, though, can be a costly and inconvenient mistake. It is wise to consider being proactive in securing VOIP phone systems, just as an organization does not hesitate in securing their other information networks. Though security products seem costly now, as the demand for VOIP systems continue to increase, new VOIP security products will likely be developed down the road that can be incorporated into all-in-one applications to protect entire information networks. This will make the possibility of an organization totally securing its information and voice networks not so costly or daunting to consider.

There are a few characteristics of VOIP that are particularly vulnerable to security breaches, and subscribers to the service should be aware of these. With VOIP, call information is logged on call management boxes, where the VOIP services are also put into action. These boxes are vulnerable to viruses and hackers’ attacks, which could result in a loss of data that might be considered confidential to the organization. This could have a snowball effect, compromising an organization’s reliability and trust with customers or clients, and cost them a lot of money down the line in data retrieval and security upgrades. That is why it is important to consider VOIP security from the outset, and make certain that any data storage is safely guarded behind a firewall.

Another potentially defenseless aspect of VOIP is the gateway from which voice data is routed between the source and the destination. These gateways are extremely susceptible to attacks by hackers looking to gain the ability to make free telephone calls. Eavesdropping should be yet another worry of those subscribing to VOIP service. Hackers use special tools to find, store, play back, and even alter voice data that they track down. This can have devastating consequences for an organization that might deal in highly sensitive or confidential information. Encrypting VOIP voice traffic, using firewalls, and restricting access by using an alternate domain for VOIP traffic and restricting the use of that domain through an access list are but a few of the ways to cut any VOIP security issues off at the pass.

Not considering the potential security issues that could arise using VOIP phone technology is not wise. Waiting for something to happen and trying to solve the problem after the fact can be costly for an organization, both for its customers and associates and its bottom line. When email was a new and exciting technology, security was not thought much of, until worms and viruses began infesting the inboxes of people worldwide. And now it seems that email security measures are struggling to keep up with the potential dangers. Knowing that there is a potential for disaster, and being proactive in trying to prevent sensitive voice data from being hacked and stolen by investing in VOIP security systems on the outset is the best way to get the most out of VOIP phone technology.

Making telephone calls over the Internet is an exciting and cost saving technology that is taking a position to completely change voice communications forever. VOIP, or voice over Internet protocol, is not a brand new technology, having been around the business world for several years. But in the last few years, it has begun to catch on with consumers as a way to combine all forms of their communications in their homes (voice, email, etc.) and beat the high fees that long distance companies on their customers. There are many VOIP phone services around now that offer the moon and more in order to get business. It is important to carefully weigh the options so that you don’t go to the trouble of switching from traditional landline phone service to VOIP only to get stuck without phone service when the provider goes under, or to get poor quality service and features just to save money or get “free” VOIP service.

As a subscriber to VOIP phone services, there are a multitude of options available to you. You can opt to simply talk through a specially equipped microphone at your home computer, kind of like a speakerphone. You can use your traditional home telephone with the service, as long as you purchase a telephony adapter that will convert the analog audio into digital data packets. You can also choose to buy an IP phone that is ready to plug into your computer and use right away. You can even go wireless. Don’t be intimidated if you think that there is a lot of strange equipment to set up or that you will be uncomfortable talking on some “new” kind of phone. VOIP phone service is really no different than the phone service that you are used to, it’s just the wiring is different.

The low subscription price is first and foremost what is drawing consumers to VOIP phone services. Depending on the provider you choose, monthly charges range from $19.95 – $34.99 per month. This usually includes free domestic calls (including Canada) and very low International rates (often .03 – .04 per minute). And features that you might be accustomed to paying extra monthly fees for, such as Caller ID, Call Waiting, and Three-way Calling are often bundled in with the standard services and standard monthly charge. And don’t worry about calling people outside of the service. Most providers have the capabilities to let you do that. And, calling people within your service is often free of charge. There really seems like there is no reason not to switch to VOIP phone services, right?

There are some issues to think about before making the switch to VOIP phone service. You need to consider the provider you choose. Some services offer “free” VOIP service. This is often a gimmick, and what you are not paying for in phone service is apparent in the poor quality reception and limited calling capabilities that you will have to deal with. Some newer providers are often not established enough to handle high volumes of traffic, and often go under, leaving customers in the dark without any phone service at all. It is smart to choose a well-established provider with a good reputation for quality and customer service, in addition to competitive rates and features. Also, it might be a good idea to consider switching only one phone in your home to VOIP. That way, if your provider does go out of business, you have a backup phone line to communicate with.

Don’t be too concerned about losing your phone service or getting swindled by a fly-by-night VOIP phone service provider. There are several reputable providers on the market, and a testament to that is the continuing growth of the technology. In addition to the money you will save by subscribing to VOIP service, you will have the freedom of being able to travel with your phone and phone number and make calls anywhere you go. If you have access to a broadband Internet connection, you can make and receive calls by simply plugging in. This is ideal if you travel a lot for business. Besides the obvious money savings involved with VOIP phone service, it is a convenient technology that gives you a lot of options and freedom that traditional telephone services just can’t provide.